Refund policy
RETURNS
Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.
Some items are completely excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
The following items are also non-returnable:
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Gift cards
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Downloadable software products
- Training, Courses and Workshops
- Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In certain situations, only partial refunds are granted (if applicable):
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened
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Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error
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Items returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first recheck your bank account.
Then contact your credit card company; it may take some time before the refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at admin@estetica-expert.de